Refund & Cancellation Policy
Effective date: 15 October 2026 | Last updated: 15 October 2026
Business operator: Essdee Digital Marketing Brand / website: Media Marvels (mediamarvels.in) Founder: Saurabh Dhingra Grievance Officer: Saurabh Dhingra Grievance contact: mediamarvels5@gmail.com | +91 9167526160 Grievance correspondence address: Pearl CHS, Oshiwara, Jogeshwari West, Mumbai, Maharashtra – 400102, India Business address: Pearl CHS, Oshiwara, Jogeshwari West, Mumbai, Maharashtra – 400102, India Support phone: +91 9167526160 Support and complaints email: mediamarvels5@gmail.com
1. Scope and key rule
This Policy applies to purchases made directly from Media Marvels at mediamarvels.in. It forms part of our Terms & Conditions. Eligible promotional campaigns that do not start within seven working days qualify for a full refund of the amount paid for the affected campaign. Website display placements and artist profile memberships are excluded from this voluntary campaign-delay guarantee as described below. Nothing in this Policy removes a remedy required by applicable law for non-delivery, defective or misdescribed services, unfair practices or payment errors.
2. Campaigns covered by the seven-working-day guarantee
The guarantee covers paid promotional campaign services offered on our website, including YouTube advertising, Spotify promotional or playlisting campaigns, Instagram promotions and any other product expressly sold as a promotional campaign. It applies to each campaign separately in a multi-item order. If the affected campaign has not started by the end of its seventh working day, we will refund the full amount actually paid for that campaign, including attributable taxes, without cancellation, administration or gateway-fee deductions. An affected campaign is not replaced with store credit unless you choose it. Starting after the deadline does not extinguish an already accrued refund right unless you expressly agree to proceed instead of receiving the refund.
3. How seven working days are counted
Working days are Monday to Friday, excluding Indian public and bank holidays; times are India Standard Time. Day one is the first working day after successful payment and receipt of the complete, usable campaign brief, links, creative assets and permissions reasonably needed to start. If you requested a later launch date, counting begins on that agreed date, or the next working day if it is not a working day. We will promptly notify you of missing or unusable materials. The deadline cannot be postponed merely because internal review is pending. A customer-requested hold or delay in providing essential materials pauses only the affected period; we will record the reason and revised timeline. A platform rejection or operational delay does not by itself remove the refund guarantee once the start deadline has passed.
4. What counts as starting
A campaign starts when the purchased promotional activity actually begins, supported by dated platform delivery data, a live promotional publication or other verifiable service evidence appropriate to that package. Receiving payment, assigning staff, creating an internal order or marking a campaign approved does not by itself count. Seven working days is a start deadline, not a promise that all deliverables will be completed within seven days. Completion timelines and agreed quantities remain governed by the order.
5. Non-refundable website display placements
Bookings for display on the Media Marvels website are non-refundable for voluntary cancellation, change of mind or disappointing traffic or commercial results. This includes homepage and other banners, sponsored website placements, and display listings of YouTube videos, Spotify playlists and Spotify music or song links on our website. These are website advertising or display products, even when the dashboard calls the booking a campaign. They are excluded from the seven-working-day campaign-start guarantee. They do not promise external playlist inclusion, streams or YouTube views. We must still supply the purchased display and booked duration; confirmed non-delivery, a material shortfall or a misdescribed service will be remedied by fulfilment, an agreed replacement or an appropriate refund as required by applicable law. The non-refundable label does not permit us to retain payment for a service we cannot supply.
6. Non-refundable artist profile memberships
Artist and creator profile listing subscriptions or memberships are non-refundable for change of mind, voluntary cancellation, failure to use the profile, lack of enquiries or collaborations, or failure to achieve commercial or search-ranking results. Cancelling a membership does not create a refund for the remaining term. The listing remains subject to moderation and the purchased plan. If we cannot provide the purchased listing, reject an otherwise paid order without supplying the service, or materially fail to provide it, mandatory remedies, including an appropriate refund where required, remain available. Duplicate and incorrect charges are handled separately below.
7. Cancellation and campaigns already started
Send cancellation requests promptly to mediamarvels5@gmail.com, quoting the order ID. A request is not confirmation that delivery has stopped. After actual campaign delivery starts, change-of-mind refunds are not offered for work delivered or advertising expenditure already used. Any refund for an undelivered balance will be assessed against the order, delivery evidence, documented expenditure and applicable law. No clause permits withholding amounts that law requires us to return. Performance disappointment alone does not establish non-delivery; however, an expressly purchased deliverable remains binding. If we decline or cannot fulfil an eligible campaign before starting it, we will refund the affected campaign payment rather than retain it indefinitely.
8. Mixed carts, discounts and payment errors
Refunds apply to the affected item and do not automatically cancel other items already supplied or validly booked. For discounted bundles, the refundable amount is the actual price attributable to that item after the discount, plus attributable taxes. Confirmed duplicate payments, overcharges and successful charges for orders that were not created or fulfilled will be investigated and corrected or refunded. Failed-payment reversals depend on the bank or gateway; contact us with the transaction reference if the debit remains unresolved. No fee deduction is made from a refund under the seven-day non-start guarantee or a confirmed duplicate or erroneous charge.
9. How to request and receive a refund
Email mediamarvels5@gmail.com with your order ID, registered email, payment reference, amount, purchase date, campaign name and reason, together with relevant evidence. Do not send PINs, passwords, OTPs or full card details. We may verify the payer and order to prevent fraud. We will acknowledge consumer complaints within 48 hours and aim to resolve them within one month. Once eligibility is verified, we will initiate the approved refund within seven working days and send a confirmation or refund reference. Eligible campaign non-start refunds will be initiated proactively when identified; emailing us helps trace an unresolved order but is not a condition that removes an accrued right. Refunds go to the original payment method through the payment provider. Bank or gateway credit typically takes an additional 5–10 working days and may vary by method. If the original route is unavailable, we will agree a secure, lawful alternative with the verified payer; we do not provide cash refunds. Contact us with the refund reference if the credit is delayed. A refund and a chargeback for the same amount cannot both be retained.
10. Artist collaborations and external purchases
Payments made directly to an artist, creator, organiser or another third party are not payments to Media Marvels and are not covered by our refund guarantee. Direct discussions, negotiations, scope of work, advances, fees, milestones, work quality, delivery, cancellations and disputes are between you and that independent party unless Media Marvels expressly contracts separately to provide the service. We do not act as escrow or guarantee reimbursement of those payments. Our own obligations and any non-excludable legal responsibility remain unaffected. Event ticket refunds, where sold through us, follow the event-specific terms disclosed before payment and applicable law; the campaign-start guarantee is not a ticket-refund rule.
11. Applicable rights and policy versions
This Policy applies prospectively to orders placed from the effective date. Earlier orders remain subject to their accepted terms and applicable law. We cannot retrospectively remove an existing refund entitlement. Contact mediamarvels5@gmail.com for a complaint or review of a refund decision. Indian law and the jurisdiction of competent courts and consumer forums apply without restricting statutory consumer rights. Read this Policy with /policies/terms and /policies/privacy.
